Cancellation & Refund Policy

Effective Date: April 20, 2026

This policy applies to all paid subscriptions (Starter and Pro plans) purchased on CamToCode via Razorpay. Please read it carefully before making a purchase.

1. Subscription Model

CamToCode subscriptions are one-time 30-day purchases. They are not auto-renewed. You pay once and get access for 30 days from the date of payment. There are no recurring charges unless you manually purchase again.

2. Cancellation Policy

Since subscriptions are not auto-renewed, there is nothing to "cancel" in the traditional sense. Your plan simply expires after 30 days and your account reverts to the Free tier automatically — no action needed.

If you no longer wish to use the Service, you may simply stop using it. No cancellation request is required.

3. Refund Policy

We offer refunds under the following conditions:

• Full refund within 24 hours: If you request a refund within 24 hours of purchase and have used fewer than 5 AI scans, we will issue a full refund.
• Technical failure: If a technical issue on our platform prevented you from accessing the paid features you purchased, we will issue a full refund upon verification.
• Duplicate payment: If you were charged twice for the same plan, we will immediately refund the duplicate charge.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• More than 24 hours have passed since purchase and the service has been used.
• You changed your mind after actively using the plan features.
• The plan has expired naturally after 30 days.
• Account suspension due to violation of our Terms & Conditions.
• Issues caused by third-party services (internet connectivity, device issues, etc.).

5. How to Request a Refund

To request a refund, email us at anandanathurelangovan94@gmail.com with the subject line "Refund Request" and include:

• Your registered email address.
• Razorpay Payment ID (found in your payment confirmation email).
• Reason for the refund request.

We will review your request and respond within 3–5 business days. Approved refunds will be processed back to the original payment method within 5–7 business days depending on your bank.

6. Refund Processing

All refunds are processed through Razorpay back to the original payment instrument (card, UPI, net banking, or wallet). Razorpay's standard refund timelines apply:

• UPI / Wallets: 1–3 business days
• Debit / Credit Cards: 5–7 business days
• Net Banking: 3–5 business days

7. Plan Downgrade on Refund

Upon approval of a refund, your account will be immediately downgraded to the Free plan and any paid plan access will be revoked.

8. Contact

For any billing or refund queries, contact us at anandanathurelangovan94@gmail.com. We aim to resolve all queries within 3 business days.